How our policy applies by region
Your legal position is clearer when the account rules are tied to actions you can check: opening an account, verifying your phone number, adding a wallet name, and requesting changes through support. We apply the same terms to wallet records from DANA, OVO, GoPay, and QRIS,
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including name match checks and timestamped transaction logs. If you access from Yogyakarta or another Indonesian location, eligibility still depends on local law and is available only where local law permits. We may pause account functions when identity details, payment ownership, or location signals need review.
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That process helps us answer disputes about balance changes, withdrawals, cookies, device access, and account edits without relying on memory or screenshots alone.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.